Lakeside Terraces

Jaime Te-Ana 3 months ago

Appointment was set but unfortunately I was running behind due to the distance and traffic. I attempted to phone the leasing office but got the AI Bot which wasn't helpful because it didn’t have my appointment in the system. I emailed the agent who set the appointment as I was en route told me I needed to reschedule. The location is 40min for my home and I was less than 15min away which meant I was also 15min. I decided to go anyway since the gas was already spent to get out here only to see the cleaning lady in the building and the door was locked after 9am. A gentleman pulled up after me and someone came and unlocked the door for him. I believe in customer service and good communication. The rep who set the appointment did good on both but fell short of follow-through. If a potential client is running late state that appointments don't have grace periods. Because the email stated if anything changed let us know and I did just that but I was met with automatic replies and a rescheduled appointment that I canceled 😞 it seems like a beautiful community that I would've enjoyed but on first impression of customer service I'll have to pass for now.

Brielle Jordan 3 months ago

Been a resident at lakeside for almost 7 months and I love the community. Very peaceful and the office is very active with the community with hosting events and making sure you feel at home. Would recommend family and friends to move here!

Herb Harmon Edited 3 months ago

The leasing office employee Melissa was incredibly helpful with the process and definitely deserves a shoutout. The place itself is pretty nice compared to some others in the same price range. Being near a lake is also a plus since I’ve started fishing as a hobby. All in all, a solid place for the price.

Julia Leader 5 months ago

If you value your safety and your time, think carefully before renting here. Management does not communicate with residents about work being done on the property. Window replacements last year — no notice. Exterior work two mornings in a row this week — no notice. Last spring, sprinkler work ran during the day without warning, physically blocking me inside the building and causing me to miss a medical appointment. In the winter, walkways are not cleared in any reasonable timeframe. The path to the trash area is a liability — consistently icy with no urgency from management to address it. Worse, an evicted resident continues to appear on the property every single day. I have raised concerns about retaliation directly with management. Nothing has been done. This is not about inconvenience — it is about basic safety and respect for the people who live here. Management has consistently failed on both fronts.

Efrain Gonzalez 3 years ago

I totally loved this place and Kristina was amazing. I had my pup, Canela, with me and she treated her as another member of the family, and for me, that is very important. I honestly hope that my timeline aligns with their availability and I am able to call this place home! Again, Kristina, I thank you for showing me this great place.